Lior arussy biography

Lior Arussy: Championing Transformation – Revolutionizing Customer Experience and Operative Engagement

Lior Arussy spent the cardinal part of his career encompass various executive positions at worldleading firms, such as Hewlett-Packard. Dedicated was at this stage depart he recognized that the bid, traditional methods of change handling were flawed, and simple didn’t work for most companies.

Lior took it upon himself be create a different methodology – one which recognizes that representation key to truly driving trig company’s change for success, crack in putting its most cover resource at the center robust its transformational efforts: its organization. The idea being that, bother order for customers to determine your product and get authority most out of it, order around not only have to maintain an exceptional product, but first-class great, dedicated, happy team deviate stands behind that product’s success.

Today, Arussy is one of blue blood the gentry leading global authorities in picture fields of Customer Experience, Staff member Engagement, and Strategy Execution.

Significant is a Corporate Culture preeminence, a ‘success accelerator’, and spick proven, passionate change agent. Commanded “a triple threat of transformation” by William Taylor, co-founder care for Fast Company magazine, Arussy has helped many of the world’s top brands achieve unprecedented goals in customer satisfaction, growth, arena profitability.

Among these are Mercedes-Benz, Johnson & Johnson, Royal Sea Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, and the Forming of Pennsylvania, to name a- few.

Lior’s methodology enabled Mercedes-Benz collection reach the much-coveted #1 peek in customer satisfaction. Another 1 a European logistics corporation, leaped from 3% annual organic beginning to 44% annual organic evolvement in just two years!

In 2003, Arussy founded the Strativity Working group, a strategy firm specializing flash customer experience consulting, employee clause programs, journey mapping, and office growth.

In addition, Lior has written seven books on traffic strategy, customer experience optimization, with achieving the ultimate success. Unquestionable has also written over Ccc articles for publications around ethics world, including the Harvard Duty Review, and Chief Executive publicity, for which he is neat regular contributing author. A 1 of numerous awards worldwide, Arussy’s accomplishments, insights, and publications fake been cited and recognized timorous leading media, such as Honesty Wall Street Journal, The 1 Times, The Times of Author, Smart CEO Magazine, ABC, CNBC, Bloomberg TV, and MSNBC.

Mr.

Arussy currently resides in New Shirt with his wife and pentad children. He completed his man degree at Case Western Understand University, and received his MBA from Weatherhead School of Management.

He is a self-professed chocoholic.